Wholesale FAQ
What is the Minimum Order Value?
£100 excluding VAT. The Wholesale Catalogue shows your progress towards the minimum as you build your order, so you always know where you stand.
Are prices inclusive or exclusive of VAT?
All Trade Prices in the catalogue are shown excluding VAT.
Is VAT added to my order?
Yes. Your basket shows the Trade Total excluding VAT, the VAT amount, and the total including VAT, so you can see the full payable figure before checkout.
Do I need a trade account?
No trade-account application is currently required. You can order directly through the Wholesale Catalogue, provided your order meets the £100 ex VAT minimum.
Who is Mahsons Wholesale designed for?
Mahsons Wholesale is built for buyers purchasing fragrance in quantity, including:
- Independent retailers
- Small and growing businesses
- Online retailers and e-commerce businesses
- Beauty and fragrance businesses
- Organisations
- Corporate buyers
Can small businesses order?
Yes. The £100 ex VAT minimum order is intended to provide an accessible wholesale entry point for smaller and growing businesses, rather than a barrier. There is no requirement to be an established retailer.
Do you supply online businesses?
Yes. Online retailers and e-commerce businesses are an important part of who we supply. EAN barcodes are shown in the catalogue where available, which is usually what you need for listing.
Can organisations and corporate buyers order?
Yes. We supply organisations and corporate buyers, including for employee gifts, staff rewards, corporate events, general organisational purchasing and larger one-off requirements.
Can you help with corporate gifting?
Yes. For gifting and staff reward requirements, email us at info@fragrancesatmahsons.com with the quantity, approximate budget and timeframe, so we can discuss availability across the volume you need.
Are your products genuine?
Yes. We supply genuine branded fragrances. Product details, sizes, variants and EAN barcodes are shown where available to help you identify exactly what you are ordering.
Do you provide EAN or barcode information?
Yes, where it is available. EANs are shown in the catalogue against each variant and in the product detail view. Not every product has one recorded.
Do you ship outside the UK?
No. Mahsons Wholesale currently delivers within the United Kingdom only, including Northern Ireland.
How is delivery charged?
Delivery charges are calculated automatically at checkout according to your order weight and delivery location. Orders up to 300kg can be placed online and delivery is calculated at checkout based on the total shipment weight and destination. Larger orders may be dispatched across multiple parcels. For orders over 300kg, please contact us for a tailored delivery quotation.
Next Working Day Delivery is available for eligible UK Mainland orders up to 60kg, subject to an 11:00am working-day cut-off, and is not available for Northern Ireland. British Forces/BFPO deliveries require a quotation. Further detail is on our Delivery Information page.
What happens if something arrives damaged?
Email info@fragrancesatmahsons.com within 2 working days of delivery with your order number, the affected products and quantities, and photographs of the damage and the outer packaging. Full details are on our Returns & Damages page.
What happens if there is a shortage?
Report it within 2 working days. Where an order is delivered in multiple parcels, that period begins once the final parcel has been delivered, so please check all parcels first. See Returns & Damages for details.
What if I receive the wrong goods?
Contact us within 2 working days with your order details and relevant evidence, and we will confirm the next step. Where the error is ours, no administration or restocking fee applies. See Returns & Damages.
Can I return unwanted wholesale goods?
Not automatically. Returns of unwanted wholesale goods require prior written approval, and the goods must be sealed, unused and in fully resalable condition. Approved unwanted returns are normally subject to a 15% administration and restocking fee on the value of the goods accepted, and you are responsible for return carriage. We may reduce or waive the fee where appropriate. Full details are on our Returns & Damages page.
Can I place a larger or bulk order?
Yes. For larger orders, or quantities beyond what the catalogue shows as available, email info@fragrancesatmahsons.com with the products and quantities and we will confirm what we can supply.
Do you provide VAT invoices?
Fragrances At Mahsons Limited is VAT registered. If you require a VAT invoice for an order, contact us at info@fragrancesatmahsons.com and we will provide one.
How do I contact Mahsons Wholesale?
Email info@fragrancesatmahsons.com, or use the form on our Contact page.